Once you complete the setup, your new phone number is automatically sent to you. You’ll receive it by text message and also by email to the address you used when creating your account. That number is then linked to your account and set up to forward calls, so your inmate can use it to contact you.

Once his phone access is approved, the facility will notify him directly. Inmates are typically informed when they’re cleared to use the phone system. He’ll also need to have funds available on his phone account before he can make calls, so both approval and funding need to be in place. If everything is set up correctly, you should start receiving calls from him shortly after.

Yes, it does work with Halawa. The discount phone line works as long as your current phone number is considered long distance to Hawaii’s 808 area code. If that’s the case, the service can help reduce the cost of those calls.

No, inmates can’t call just anyone using this service. The number you set up is the only line they can call through the account. That means you stay in control of where the calls are received. The inmate still has to initiate the call from their facility, but it will only go to the number connected to your account.

That’s actually how it’s supposed to work. The number you’re issued is set up to receive calls at the lowest possible rate from the facility. Different phone rates apply depending on the area being called, so using that assigned number helps reduce the cost. Your personal phone number is set as the “routed to” destination behind the scenes, meaning calls go through the lower-cost number first and then forward to your phone. It may look a little

At the Segovia Unit, inmates are permitted one remote video visit per month at no cost. These visits must be scheduled in advance through the Texas Department of Criminal Justice (TDCJ) Online Visitation Portal.  Key Video Call Rules Monthly Limit: Inmates are restricted to one 60-minute video visit per month. Cost: Tablet-based video visits at Segovia are free of charge. While some other Texas units use the paid Securus platform ($10.00 per visit), Segovia typically utilizes the free TDCJ portal system. Scheduling: Visits must

The new phone number is delivered to you via text message and email for easy access. Additionally, the phone number is automatically placed in your Account Dashboard, where you can view and manage it at any time.

The discount plan applies exclusively to one designated phone number. If additional numbers are needed, they can be added at a significantly reduced rate compared to the first line.

No, we do not provide a way to deliver the new number directly to your inmate. You may send a postcard with the updated number or contact the facility to inquire if staff can assist in passing the information to your inmate.

Inmates are informed about the availability of phone minutes or funds for calls through several mechanisms, depending on the facility and the phone service provider used. The methods commonly include: Automated System Notifications: Many inmate phone systems, such as those provided by GTL, Securus, or Telmate, inform inmates about their account balance when they attempt to place a call. If funds are available, the system allows the call to proceed. If not, the system notifies the inmate