Once you complete the setup, your new phone number is automatically sent to you. You’ll receive it by text message and also by email to the address you used when creating your account. That number is then linked to your account and set up to forward calls, so your inmate can use it to contact you.

Once his phone access is approved, the facility will notify him directly. Inmates are typically informed when they’re cleared to use the phone system. He’ll also need to have funds available on his phone account before he can make calls, so both approval and funding need to be in place. If everything is set up correctly, you should start receiving calls from him shortly after.

Yes, it does work with Halawa. The discount phone line works as long as your current phone number is considered long distance to Hawaii’s 808 area code. If that’s the case, the service can help reduce the cost of those calls.

No, inmates can’t call just anyone using this service. The number you set up is the only line they can call through the account. That means you stay in control of where the calls are received. The inmate still has to initiate the call from their facility, but it will only go to the number connected to your account.

That’s actually how it’s supposed to work. The number you’re issued is set up to receive calls at the lowest possible rate from the facility. Different phone rates apply depending on the area being called, so using that assigned number helps reduce the cost. Your personal phone number is set as the “routed to” destination behind the scenes, meaning calls go through the lower-cost number first and then forward to your phone. It may look a little

If your inmate is housed in Robstown and you are calling from a San Antonio number, you are currently paying $0.21 per minute because the call is being treated as a long distance connection. By setting up a local Robstown number, that same call drops to $0.06 per minute — a savings of $0.15 per minute. On a 15-minute call that's a saving of $2.25 per call. If you talk daily that adds up to over $60 a month

At the Segovia Unit, inmates are permitted one remote video visit per month at no cost. These visits must be scheduled in advance through the Texas Department of Criminal Justice (TDCJ) Online Visitation Portal.  Key Video Call Rules Monthly Limit: Inmates are restricted to one 60-minute video visit per month. Cost: Tablet-based video visits at Segovia are free of charge. While some other Texas units use the paid Securus platform ($10.00 per visit), Segovia typically utilizes the free TDCJ portal system. Scheduling: Visits must

InmateAid is a public Q&A forum where former inmates answer general questions about the prison system. It is not a direct messaging service — your loved one cannot see or receive anything submitted here. To actually get a message to someone who is incarcerated, InmateAid offers several services that deliver directly to them at their facility: Letters and photos, postcards, and greeting cards can all be sent from your phone or computer and delivered as real physical mail

Getting the account set up is the right first step. Here is what happens next. Remember that the inmate must always initiate the call from inside the facility. You cannot call them directly. Once your new local number is active in your Account Dashboard, your inmate needs to add that number to their approved call list through the facility's phone system. The process for adding a number to the approved call list varies by facility. At most institutions,

Setting up calls with your nephew starts with understanding how the prison phone system works and where InmateAid can help. First the basics. You cannot call your nephew directly. All calls must be initiated by the inmate from inside the facility. Your nephew needs to have money on his phone account to make any calls at all. If his account is empty, no calls can happen regardless of what service you use. InmateAid's Send Money service can help you