There could be several reasons why an inmate hasn't called in over a week. Here are some of the most common possibilities:
1. Facility Lockdown or Restriction:
- Lockdown: The facility may be under lockdown due to a security incident, investigation, or other emergency. During a lockdown, inmates are often restricted from making phone calls.
- Disciplinary Actions: If the inmate has violated facility rules or been involved in an incident, they might be placed on disciplinary restrictions, which can include loss of phone privileges.
2. Lack of Funds:
- Inmates must have funds in their commissary account to make phone calls, as most correctional facilities operate on a prepaid phone system. If your loved one has run out of funds, they won’t be able to make calls until more money is added to their account.
3. Phone System Issues:
- Technical problems with the facility's phone system or a third-party provider (e.g., Global Tel Link (GTL), Securus, or IC Solutions) could temporarily prevent inmates from making calls.
4. Transfer to Another Facility:
- If the inmate has been transferred to another facility, there may be a delay in updating their phone access or reconnecting with loved ones during the transition.
5. Changes in Phone Access Schedule:
- Facilities have specific times when inmates are allowed to make calls. If there has been a change in the schedule, this could limit their ability to reach out.
6. Medical or Health Issues:
- If the inmate is unwell, in the infirmary, or in a medical quarantine, they might not have access to phone privileges.
7. Legal or Court Proceedings:
- If the inmate is involved in legal proceedings, they may have limited access to communication while attending court or meeting with their attorney.
8. Phone Block or Call List Issues:
- The number you’re expecting a call on might be blocked, or there could be an issue with the approved call list. Check to make sure your phone number is still registered and that any bills related to the inmate phone service are paid.
Steps You Can Take:
- Check Your Phone Account: Ensure there are enough funds on your phone account or the inmate's commissary account for calls.
- Contact the Facility: Reach out to the facility to inquire about any lockdowns, disciplinary actions, or changes in phone access. The facility staff may be able to provide general information.
- Send a Letter: If you’re unable to speak to the inmate over the phone, consider writing a letter. This lets the inmate know you’re concerned and offers an alternative way to communicate.
By considering these potential reasons and taking appropriate steps, you can gain a better understanding of why the inmate hasn’t been able to call and find a way to re-establish communication.