Schema: Article + FAQPage
Internal links (5): Michigan inmate search, send money to Michigan inmates, Michigan reentry resources, Staying Connected hub, how prison works hub
Voice: Formerly-incarcerated narrator. Plain, direct, honest. Written to the family member on the outside.
META BLOCK:
Family Rights and Advocacy in Michigan | InmateAid
Michigan MDOC has two dedicated email addresses for families -- and that is not something most state prison systems offer.
Visitation concerns: **mdoc-visitingconcerns@michigan.gov**
All other family concerns, ideas, and feedback: **mdoc-families@michigan.gov**
Use them. Michigan's Department of Corrections tracks these contacts. Citizens for Prison Reform (CPR) -- the state's primary family advocacy organization -- advocated for these channels and for a Family Reunification Policy (MDOC Policy 03.02.102) that requires MDOC to ensure incarcerated people can interact with families throughout their incarceration.
What Michigan also has: as of January 2026, **original mail sent to Michigan prisons is shredded upon arrival**. Letters are scanned and delivered digitally. The physical letter does not reach your loved one. This is among the strictest mail policies in the country. Stickers on envelopes are banned. Return address required on every piece.
Phone: **Securus Technologies**. securustech.net | **1-800-844-6591**. Post-FCC rate caps apply.
MDOC inmate search: **OTIS** (Offender Tracking Information System) at michigan.gov/corrections. Michigan's OTIS is considered one of the most transparent inmate databases in the country.
MDOC headquarters: Grandview Plaza, 206 E. Michigan Ave., P.O. Box 30003, Lansing, MI 48909.
Director: Heidi E. Washington. Mon-Fri 8 AM-5 PM EST.
What Families Are Facing in Michigan
Michigan MDOC operates one of the larger state prison systems in the country -- approximately 35,000-38,000 incarcerated people across a geographically sprawling state that includes both a Lower Peninsula and a remote Upper Peninsula.
**Major facilities:**
Lower Peninsula:
- **Ionia Correctional Facility (ICF)** -- Ionia, Ionia County (west-central; about 1 hour from Grand Rapids)
- **Bellamy Creek Correctional Facility** -- Ionia, Ionia County
- **Parnall Correctional Facility** -- Jackson, Jackson County (south-central)
- **Cotton Correctional Facility** -- Jackson area
- **Brooks Correctional Facility** -- Muskegon, Muskegon County (western Michigan)
- **Scott Correctional Facility** -- 47500 Five Mile Road, Plymouth, Wayne County (near Detroit); primary women's facility
- **Florence Crane Women's Facility** -- 38 Fourth Street, Coldwater, Branch County (southwestern Michigan)
- **Kinross Correctional Facility** -- Kinross, Chippewa County (**Upper Peninsula**; about 5 hours from Detroit across the Mackinac Bridge; one of the most remote facilities in the state)
- **Alger Maximum Correctional Facility** -- Munising, Alger County (Upper Peninsula)
- **Baraga Maximum Correctional Facility** -- Baraga, Baraga County (Upper Peninsula)
The Upper Peninsula facilities represent a distinct geographic challenge. Kinross is roughly 5 hours from Detroit by car -- and that assumes good weather. In the winter, driving the UP is a different experience entirely. For Detroit or Grand Rapids families with loved ones in UP facilities, phone and video contact are often the only realistic ongoing connection.
**MDOC does NOT place prisoners at specific facilities to facilitate family visitation.** Requests from family or friends for transfers to a closer facility are not accepted. If your loved one is assigned to an UP facility and you are in southeastern Michigan, that is where they are.
MDOC will not notify families of transfers in advance (MDOC cites security risk). After a transfer, the new facility location is updated on OTIS at michigan.gov/corrections.
On mail: **Physical original mail is scanned and the original is shredded as of January 2026.** Your loved one receives a digital or printed copy. Stickers on envelopes are banned. Return address is required. Envelopes with marker bleed-through may be rejected.
On phone: Securus Technologies. Set up at securustech.net or 1-800-844-6591. Post-FCC rate caps apply.
On video: Securus and JPay (a Securus subsidiary) provide video visitation and email for Michigan facilities.
On money: JPay for deposits. jpay.com. Verify current options at michigan.gov/corrections.
On scheduling visits: MDOC uses GTL Visit Me. Visits must be scheduled **at least 72 hours (3 days) in advance**; you can schedule up to 7 days ahead.
Your Rights as a Family Member in Michigan
Visitation rights
MDOC has a named Family Reunification Policy (Policy 03.02.102) requiring that incarcerated individuals can interact with families throughout their incarceration. This is codified policy, not just practice.
To visit:
- You must be on the approved visitor list (applied for through the facility)
- Visits must be scheduled using MDOC's GTL Visit Me system, **at least 72 hours in advance** (not less)
- You can schedule up to 7 days ahead
- Government-issued photo ID required
- Dress code and contraband rules apply -- check facility-specific rules before driving
Visits can be suspended for disciplinary reasons or security needs.
MDOC will not transfer a prisoner to a facility closer to family. If the distance is a hardship, video visitation through Securus/JPay is available.
For visitation concerns: mdoc-visitingconcerns@michigan.gov.
Communication rights
Your loved one must add your number to their approved call list. Phone through Securus: securustech.net or 1-800-844-6591. Post-FCC rate caps apply.
Electronic messaging through JPay (jpay.com). Email, video messages, and photos through JPay -- note that physical photos are no longer mailed; photos go through JPay as digital files.
Video visitation through Securus and JPay. Check facility-specific availability.
All calls recorded except legal calls to attorneys.
Notification rights
MDOC does not notify families of transfers in advance. After transfer, OTIS is updated with the new location. VINE (VINELink) is available for Michigan prisoners. Register at vinelink.com.
MDOC notifies next of kin for serious medical emergencies and deaths. Make sure your loved one has designated you.
Grievance rights
Internal MDOC grievances must be filed by the incarcerated person. Families cannot file internal grievances.
External pathways:
- **MDOC dedicated family emails**: mdoc-families@michigan.gov (general); mdoc-visitingconcerns@michigan.gov (visitation)
- **Legislative Corrections Ombudsman (LCO)**: council.legislature.mi.gov/Ombudsman/LCO -- **family members can file directly**
- Citizens for Prison Reform (CPR): micpr.org
- ACLU of Michigan: aclumich.org
- Your Michigan state legislators at legislature.mi.gov
MDOC Official Family Contacts
Michigan is one of the few states with dedicated official email contacts for family members.
**Visitation concerns**: mdoc-visitingconcerns@michigan.gov
**All other family concerns and feedback**: mdoc-families@michigan.gov
**MDOC headquarters**: 206 E. Michigan Ave., P.O. Box 30003, Lansing, MI 48909 | Mon-Fri 8 AM-5 PM EST
**OTIS inmate search**: michigan.gov/corrections
**Family Orientation Packet**: available at michigan.gov/corrections (comprehensive guide on intake, communications, visits, sending funds, and available programs)
**Family Advisory Board**: families can apply at michigan.gov/corrections to serve on the board that meets with MDOC leadership on policy
The Family Advisory Board is a structural avenue for family voices to directly influence MDOC policy. It is not just advisory -- CPR has documented that the board has produced real changes in visitation, communication, and family connection policies. Monthly meetings; a few public meetings per year.
Michigan Family Advocacy Organizations
Citizens for Prison Reform (CPR)
micpr.org
Citizens for Prison Reform is the primary family-led advocacy organization in Michigan. It is grassroots and family-driven -- not just an organization that advocates for families, but one that is governed by families.
What CPR has done:
- Advocated for the creation of the MDOC Family Orientation Packet (collaborated with MDOC on its content)
- Advocated for the MDOC Family Reunification Policy (03.02.102)
- Advocates for the Family Advisory Board and participates in it
- Runs the **Family Participation Program (FPP)**: monthly Zoom advocacy and support meetings for Michigan families affected by incarceration
- Publishes the **CPR Resource Guide 2025** and **FIRST Hub Resource Guide 2025** for Michigan families
- Provides community connection and peer support
CPR resources are available at micpr.org/resources/ -- including the 2025 resource guide.
For Michigan families: CPR is where you start.
Humanity for Prisoners
humanityforprisoners.org
Holland, MI
Humanity for Prisoners provides personalized and compassionate problem-solving services for people serving time in Michigan prisons. They work on issues "beyond the administration of sentences" -- the specific, individual problems that fall between the cracks: wrongful disciplinary actions, medical care denials, housing placement issues, family contact problems.
Humanity for Prisoners is specifically for families who do not know where to turn. If your loved one is facing a specific problem inside a Michigan facility and you cannot get answers through normal channels, Humanity for Prisoners is the contact.
Safe and Just Michigan
safeandjustmi.org
Safe and Just Michigan works to advance policies that end Michigan's over-use of incarceration and promote community safety and healing. They engage on state-level criminal justice policy and sentencing reform.
Michigan Collaborative to End Mass Incarceration
Broad-based statewide non-partisan coalition of nonprofits, faith-based organizations, advocacy groups, and service organizations working to end mass incarceration in Michigan.
Souls of Women (Metro Detroit)
Nonprofit offering small-scale financial aid and food assistance to families with incarcerated loved ones in the Detroit area. For Metro Detroit families under financial strain from incarceration costs.
Rainbows
Free support groups for children and teens coping with a parent's incarceration. Contact through CPR resources page (micpr.org/resources/) for local Michigan Rainbows contacts.
Prisoner Rights Organizations Families Can Contact on Their Loved One's Behalf
Legislative Corrections Ombudsman (LCO)
council.legislature.mi.gov/Ombudsman/LCO
The LCO is the most powerful external oversight body for Michigan families in the series so far. Key facts:
- Created 1975 by Public Act 46
- **Family members can file complaints directly** (not just prisoners or legislators)
- Investigates ~2,300 complaints per year; primarily medical and mental health care issues
- Access to all MDOC facilities, records, and documents
- Privacy: LCO communications with incarcerated people are privileged
- Complainants must first exhaust administrative remedies before contacting LCO
- Nonpartisan; reports to the Michigan Legislature
- Monitors tensions and conditions across the system
This is a legislative oversight body with real investigative power. If your loved one has exhausted internal MDOC grievance processes and the issue involves a violation of state law, MDOC policy, or a significant health or safety issue, the LCO is the next contact.
Prison Legal Services of Michigan
3855 Cooper Street, Jackson, MI 49201
Phone: (517) 780-6639
Provides legal services to incarcerated people in Michigan, including women's legal services.
ACLU of Michigan
aclumich.org
3031 W. Grand Blvd., Suite 450, Detroit, MI 48202
Phone: (313) 256-9833
The ACLU of Michigan handles civil rights cases including prisoner rights. For systemic conditions issues, constitutional violations, or documented patterns of abuse. Does not take individual grievance cases routinely.
State Appellate Defender Office (SADO)
sado.org
Detroit, MI
Phone: (313) 256-9833
SADO handles criminal appeals and postconviction matters. For families whose loved one has a pending appeal or sentence challenge, SADO is the contact. They also maintain a comprehensive reentry resource directory at sado.org.
Human Rights Defense Center (HRDC)
humanrightsdefensecenter.org
Phone (for family members): 561-360-2523
HRDC advocates on phone costs, publications access, and mail rights. Michigan's mail scanning and shredding policy is exactly the kind of practice HRDC monitors and challenges nationally. If your loved one's mail is being improperly rejected, or if the new scanning system is causing problems, HRDC can advise.
The Mail Change: What Michigan Families Need to Know
As of January 2026, Michigan MDOC shreds the original physical letter upon arrival at the facility. What your loved one receives is a digital copy (viewed on their tablet or a kiosk) or a printed copy. The handwritten letter you sent -- gone.
What this means:
- **Do not put stickers on envelopes.** Banned.
- **Always include a complete return address.** Required.
- **Do not use markers that may bleed through the envelope.** Rejected.
- Letters that do not comply with current MDOC mail rules may be returned or rejected
- Physical photos cannot be mailed directly -- use JPay to send digital photos
MDOC's OTIS is described as "arguably the most transparent" inmate database in the country -- but the same system operates some of the strictest mail and visitation protocols in the country. The transparency and the restrictions coexist.
The original no longer arrives. Write knowing that. What you write still matters -- but confirm current mail rules through michigan.gov/corrections before sending anything.
How to File a Complaint on Your Loved One's Behalf
Step 1: Document everything specific
Date, facility, staff name if known, what happened. For medical issues: document what care was denied and when.
Step 2: MDOC dedicated family email
mdoc-families@michigan.gov for general concerns. mdoc-visitingconcerns@michigan.gov for visitation specifically.
Step 3: Contact the facility
For issues at the facility level: contact the Warden's office. Facility contacts at michigan.gov/corrections.
Step 4: MDOC headquarters
206 E. Michigan Ave., P.O. Box 30003, Lansing, MI 48909 | Mon-Fri 8 AM-5 PM EST.
Step 5: Legislative Corrections Ombudsman (LCO)
council.legislature.mi.gov/Ombudsman/LCO. **Family members can file directly.** Must exhaust administrative remedies first. For violations of state law, MDOC policy, significant health or safety issues.
Step 6: Contact advocacy organizations
Citizens for Prison Reform (micpr.org), Humanity for Prisoners (humanityforprisoners.org), ACLU of Michigan (313-256-9833).
Step 7: Contact your Michigan state legislators
At legislature.mi.gov. The LCO reports to the Legislature; constituent contact on MDOC issues carries weight.
Step 8: Federal escalation
For civil rights violations: U.S. Department of Justice Civil Rights Division (justice.gov/crt). For federal facilities in Michigan: BOP North Central Region.
What families cannot compel: You cannot file an internal MDOC grievance for your loved one. You cannot force a transfer to a closer facility. External organizations can advocate and investigate but cannot guarantee outcomes.
Staying Connected: The Practical Guide for Michigan Families
Phone
Securus Technologies. Set up at securustech.net or call **1-800-844-6591**. Your loved one must add your number to their approved call list. Post-FCC rate caps apply. All calls recorded except legal calls.
Email and messaging
JPay (jpay.com). Email, video messages, and photos through JPay. JPay is a Securus subsidiary. Account at jpay.com.
Video visitation
Securus and JPay. Facility-specific availability. Check michigan.gov/corrections for current video options.
**As of January 2026: original mail is shredded. Your letter is scanned; your loved one receives a digital or printed copy.**
- No stickers on envelopes
- Complete return address required on every piece
- Check current mail rules at michigan.gov/corrections before sending
Sending money
JPay for commissary deposits. jpay.com. Verify current deposit options at michigan.gov/corrections.
Scheduling visits
GTL Visit Me system. **Must schedule at least 72 hours (3 days) in advance.** Can schedule up to 7 days ahead. Apply for visitor approval through the facility first.
Locating your loved one
OTIS (Offender Tracking Information System): michigan.gov/corrections
VINE: vinelink.com for transfer notifications
InmateAid Michigan inmate search: [internal link]
Supporting Yourself While Supporting Them
Michigan has built more family-facing infrastructure into its DOC than most states in this series. The dedicated email contacts, the Family Advisory Board, the Family Reunification Policy, the Family Orientation Packet -- these are structural, not ceremonial. Citizens for Prison Reform fought for them and has documented that they produce real changes.
The Legislative Corrections Ombudsman is a genuine investigative body with access to every facility and every record. If you have exhausted internal remedies and the issue involves a law or policy violation or a health and safety concern, the LCO is the lever.
Humanity for Prisoners (humanityforprisoners.org) is for the specific, individual problem -- the thing no other organization seems to handle.
The Upper Peninsula distance is real. If your loved one is at Kinross, Alger, or Baraga and you are in Detroit, plan for phone and video as the primary connection. MDOC will not transfer to accommodate family.
Worth Rises (worthrises.org) tracks Securus and JPay costs nationally. Michigan's system -- with Securus for phone and JPay for email and video -- generates significant revenue from families. Worth Rises documents it.
Dial **211** for community resource referrals in your Michigan county.
Frequently asked questions
What is OTIS and how do I use it?
OTIS -- the Offender Tracking Information System -- is Michigan MDOC's inmate search database at michigan.gov/corrections. It is described as one of the most transparent in the country, listing current and recently released people. Search by name, DOC number, or both. OTIS is updated when a person is transferred. MDOC does not notify families of transfers in advance; checking OTIS is how you find out.
What happened to physical mail in Michigan prisons?
As of January 2026, original physical mail sent to Michigan prisons is scanned and then shredded. Your loved one receives a digital or printed copy, not the original. Stickers are banned. A complete return address is required. Check current mail rules at michigan.gov/corrections before sending anything.
What is Citizens for Prison Reform?
Citizens for Prison Reform (micpr.org) is Michigan's primary family-led advocacy organization. They run a Family Participation Program (FPP) with monthly Zoom meetings for Michigan families, publish the CPR Resource Guide 2025, and work directly with MDOC on family-facing policies including the Family Orientation Packet and Family Reunification Policy. If you need peer support and advocacy, CPR is the starting point.
What is the Legislative Corrections Ombudsman?
The LCO (council.legislature.mi.gov/Ombudsman/LCO) is a nonpartisan legislative agency created in 1975 that investigates complaints from prisoners, family members, legislators, and MDOC staff about violations of state law, MDOC policy, or significant health and safety issues. Family members can file directly after exhausting administrative remedies. The LCO has complete access to all MDOC facilities and records and investigates about 2,300 complaints per year. It is one of the strongest external oversight mechanisms in the series.
Why can't MDOC transfer my loved one closer to home?
MDOC places prisoners based on bed space, security level, programming, and health care needs. The Department explicitly does not place prisoners at facilities to facilitate family visitation, and does not accept transfer requests from family. If distance is a barrier, video visitation through Securus/JPay is available. The Family Advisory Board (apply at michigan.gov/corrections) is the channel to advocate for policy changes on this issue.
How do I visit someone at a Michigan prison?
Apply for visitor approval through the facility. Visits are scheduled through GTL Visit Me at least 72 hours (3 days) in advance; you can schedule up to 7 days ahead. Government-issued photo ID required. Check facility-specific dress codes and rules at michigan.gov/corrections before you drive. For visitation concerns: mdoc-visitingconcerns@michigan.gov.
What is Humanity for Prisoners?
Humanity for Prisoners (humanityforprisoners.org) is a Holland, Michigan-based organization providing personalized problem-solving for incarcerated people on issues beyond the basic administration of their sentences. If your loved one is experiencing a specific problem -- medical denial, wrongful disciplinary action, housing issue -- and you don't know where to turn, Humanity for Prisoners handles individual cases in Michigan that fall outside what other organizations address. --- [SPEC NOTE: Series folder 1intOvghBAhj6-_YzDsYllOy4scUOeEGh. Internal CTAs: Michigan inmate search, send money to Michigan inmates, Michigan reentry resources, Staying Connected hub, how prison works hub. SOURCING: micpr.org/resources December 2025 (families can email mdoc-visitingconcerns@michigan.gov concerns suggestions related visitation; mdoc-families@michigan.gov all other family related concerns ideas feedback; Michigan Department Corrections enacted Family Reunification Policy 03.02.102 ensure incarcerated individuals can interact families throughout incarceration families understand MDOC operations policies; Family Advisory Board group family members advocates formerly incarcerated people meet Department Corrections share feedback recommend improvements policies affect families; board focuses communication visitation family connection reentry support; hold monthly meetings members few public meetings each year families raise concerns offer input; anyone loved one Michigan prison apply serve board completing application form Michigan Department Corrections website; Citizens for Prison Reform advocated for creation packet worked collaboration Michigan Department Corrections; CPR Resource Guide 2025 FIRST Hub Resource Guide 2025 MDOC Family Orientation Packet); arcservices.org July 2025 (Securus Technologies offers phone tablet video communication tools facilities securustech.net; JPay provides digital services email video visitation money transfers jpay.com; Citizens for Prison Reform Family Participation Program FPP monthly Zoom advocacy support meetings Michigan families affected incarceration micpr.org/family-participation-program; Souls of Women Metro Detroit nonprofit small-scale financial aid food assistance families incarcerated loved ones; Rainbows free support groups children teens coping incarceration parent); mijustice.org (Humanity for Prisoners humanityforprisoners.org personalized compassionate problem-solving services persons serving time alleviate suffering beyond administration sentences Michigan organization; Michigan Ombudsman council.legislature.mi.gov/Ombudsman/Index Legislative Corrections Ombudsman LCO nonpartisan legislative agency investigating complaints state prison system filed Legislators prisoners family members MDOC staff violation state law MDOC policy significant health safety issue other matters no effective administrative remedy; Safe and Just Michigan safeandjustmi.org advance policies end Michigan's over-use incarceration promote community safety healing); council.legislature.mi.gov/Ombudsman/LCO (Office Legislative Corrections Ombudsman created 1975 Public Act 46 authority Michigan Compiled Laws 4.351 4.364; nonpartisan legislative agency investigating complaints regarding state prison system filed Legislators prisoners family members MDOC staff violation state law MDOC policy significant health safety issue other matters no effective administrative remedy; staff visit correctional facilities regular basis interacting prisoner population MDOC institutional staff; monitor tensions conditions prison system keeping Michigan Legislature apprised significant events; complete access all MDOC facilities records documents); prisonoversight.org Michigan January 2026 (privacy LCO communications incarcerated people privileged Section 4.359; LCO works inform Michigan Legislature operations MDOC; investigating complaints LCO investigates approximately 2300 complaints year primarily medical mental health care issues; LCO investigators access MDOC records including direct access MDOC policy databases often physically visit facilities; complainants must first exhaust administrative remedies before contacting LCO); michigan.gov/corrections/for-families (Michigan Department Corrections dedicated providing information family members loved one serving Michigan prison system; Family Orientation Information Packet helpful information family friends loved one begins incarceration MDOC; Family Information Packet comprehensive guide Crime Victims Rights Visiting Prisoner; Books Publications Sending Books); michigan.gov/corrections/faqs (MDOC places prisoners corrections facilities based bed space security programming health care mental health care needs; Department will not provide information prisoner's transfer in advance security risk public staff prisoner; once transferred new facility location updated OTIS; Department does not place prisoners particular correctional facilities facilitate visitation family friends; requests prisoner's family friend transferred another correctional facility not accepted; Michigan Department Corrections launched video visitation); departmentofcorrections.org Michigan January 2026 (OTIS arguably most transparent country listing inmates released years ago; security protocols mail and visitation among strictest; as January 2026 original mail shredded upon arrival; official tool Offender Tracking Information System OTIS; MDOC GTL Visit Me Window schedule visits 7 days advance Cut-off must book at least 72 hours 3 days before visit; sticker on envelope banned; marker bled through banned; forgot return address banned); michigan.gov/corrections/about/contact-us (Heidi E. Washington; 206 E. Michigan Ave. P.O. Box 30003 Lansing MI 48909; Mon-Fri 8 AM-5 PM EST; MDOC-Education-GeneralQuestions@michigan.gov MDOC-FOIA@michigan.gov); humanityforprisoners.org; micpr.org; safeandjustmi.org; aclumich.org 3031 W Grand Blvd Suite 450 Detroit MI 48202 313-256-9833; Prison Legal Services Michigan 3855 Cooper Street Jackson MI 49201 517-780-6639; sado.org; humanrightsdefensecenter.org 561-360-2523; jpay.com; securustech.net 1-800-844-6591; vinelink.com; michigan.gov/corrections; legislature.mi.gov; justice.gov/crt; 211 Michigan. NOTE for Poorwa: CRITICAL -- verify Michigan mail scanning and shredding policy still in effect as of January 2026 (confirmed from departmentofcorrections.org Michigan January 2026 source; verify at michigan.gov/corrections current mail rules); verify Securus 1-800-844-6591 securustech.net still Michigan MDOC phone vendor; verify JPay jpay.com still Michigan email video money vendor; verify GTL Visit Me still Michigan visit scheduling system (72-hour advance booking, 7-day window); verify mdoc-visitingconcerns@michigan.gov and mdoc-families@michigan.gov still active MDOC family email contacts; verify MDOC Family Reunification Policy 03.02.102 still current; verify Family Advisory Board still active and applications open at michigan.gov/corrections; verify Family Orientation Packet available at michigan.gov/corrections/for-families; verify LCO council.legislature.mi.gov/Ombudsman/LCO current contact information; verify ACLU Michigan 313-256-9833 aclumich.org current; verify Prison Legal Services Michigan 517-780-6639 current; verify Humanity for Prisoners humanityforprisoners.org current; verify Citizens for Prison Reform micpr.org current CPR Resource Guide 2025 available; verify Safe and Just Michigan safeandjustmi.org current; verify OTIS michigan.gov/corrections inmate search current; verify VINE vinelink.com Michigan current; verify FCC rate caps apply to Securus Michigan; verify sticker envelope ban and return address requirement current mail rules michigan.gov/corrections; verify Scott Correctional Facility Plymouth women's primary women's facility; len/char check before publish.]
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