Why jails stop collect calls and cheaper options
Why did CCA SilverDale located in Chattanooga, Tn stop letting inmates make collect calls home. I cant afford to put money on to talk i cant afford to put money on comminsary for stamps etc. and i sure cant afford gas to visit . I get paid monthly i have 5 kids 4 still at home so its hard for me to make it as is, so collect calls would make it easier i have a heads up how much in time to pay bills
At Silverdale Detention Center (formerly operated by Corrections Corporation of America), many facilities have moved away from collect calls.
The main reason is cost and system changes:
- Collect calls are often the most expensive type of inmate call
- Phone providers are shifting to prepaid and debit systems instead
- Facilities prefer systems where billing is clearer and controlled
While it feels like a loss, collect calls usually end up costing more per call than prepaid options.
Lower-cost options to consider:
- Set up a prepaid phone account with the facility’s provider
- Use a local number setup to reduce long distance charges
- If possible, have the inmate use commissary funds for calls, which can sometimes be cheaper
Given your situation, every dollar matters. The goal is to:
- Avoid high per-minute collect call rates
- Lower the cost per call as much as possible
Even though collect calls feel easier for budgeting, prepaid or local-number options usually stretch your money further over time.
My situation is different — ask your own question.
Our advisors answer within 24 hours. Free, always. Former federal and state inmates with direct experience.