Reviewed on: April 05,2026
Inmate Phone Calls

Is it cheaper to use phone cards or accounts

I am new to this ... I am trying to set up a phone card so my kids father is able to call and talk to my children.. Would it be cheaper just to put the money on his books? Or do I have to set up an account for him? And does this system use infinity? Thanks

You have two main options, and each works a little differently depending on what matters most to you.
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Answered by a former federal inmate · 14+ years advising families
✓ Verified answer March 26,2014 · Inmate Phone Calls
1

You have two main options, and each works a little differently depending on what matters most to you.

1. Putting money on his books (commissary):

  • He can use that money to buy phone cards inside
  • This can help avoid some setup or deposit fees from outside phone providers
  • Calls may be more straightforward and sometimes cheaper

Downside:

  • Once the money is on his account, he can spend it however he wants
    • Calls to anyone
    • Commissary items like food or hygiene products

2. Setting up a phone account:

  • You create and fund an account with the facility’s phone provider (sometimes referred to as services like Infinity or others depending on the jail)
  • This gives you more control over where the calls go
  • Your number must be approved for him to call

Cost considerations:

  • Phone cards can avoid some fees but offer less control
  • Phone accounts can be more controlled but may include extra charges

Best way to save money overall:

  • Use a local number setup (like InmateAid) so his calls are billed as local instead of long distance
  • This can reduce the cost by several dollars per call regardless of which option you choose

Bottom line:

  • If control matters, use a phone account
  • If simplicity and fewer fees matter, commissary phone cards can work
  • For the biggest savings, combine either option with a local number strategy

It really comes down to whether you want control over the spending or the lowest upfront cost.

Accepted Answer Date Created: March 26,2014
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About this answer: This response was prepared by InmateAid’s editorial team in consultation with former inmates who have direct experience with the federal correctional system. InmateAid has served families of the incarcerated since 2012. This is general information only — not legal advice. Last reviewed April 2026.