Reviewed on: April 20,2026
Inmate Phone Calls

I can't afford to pay GTL and inmateaid, what should I do?

I am trying to set up phone services, but am not sure what to do. I dont have a lot of money so I can't afford to pay globaltel and inmateaid. which is what seems to be what they want me to do. What are we actually supposed to do and what is the cheapest way to set things up?

The phone service at a particular correctional center is set up through a bid process.
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Answered by a former federal inmate · 14+ years advising families
✓ Verified answer June 26,2015 · Inmate Phone Calls
1

The phone service at a particular correctional center is set up through a bid process. In this case, Global Tel*Link has the contract for all inmate outbound calling and to tape record the calls - essentially a monopoly. Therefore, you have to use them to receive any calls. The choice is whether you pay GTL for a long-distance call (to your number) or a local call (to a number that we get you). If you are already local, we cannot save you money. We get you a local line matching the rate center of the town where the jail is. Your inmate dials this local number, and it will ring on your current phone (nothing changes on your end). You will need to register the local number with GTL (just like you would your long-distance number without our service) who will charge you only for the local call. If your inmate can buy calling cards from the commissary, you will not need to go online and set this up; they can dial the local number directly with the card.

InmateAid takes care of the long-distance portion of the call. Paying two companies is good if the combined cost is less than it would be paying one company. If getting a line from InmateAid for $19.95 saves you $4-5 per call, and you talk to your inmate every day (saving $150); if you're talking once a week, it barely breaks even... You can decide which is better.

Accepted Answer Date Created: June 26,2015
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About this answer: This response was prepared by InmateAid’s editorial team in consultation with former inmates who have direct experience with the federal correctional system. InmateAid has served families of the incarcerated since 2012. This is general information only — not legal advice. Last reviewed April 2026.